Why bother
The first hour matters. Stopping the source, staying safe around electricity, and documenting damage all affect your repair and insurance claim.
Doing it, in order
- Stay out of standing water if electrical outlets or appliances are submerged; call your utility if needed.
- Find the source: pipe, appliance, groundwater or sewer.
- Close the main water valve if it is a supply leak.
- Stop using water if the floor drain is backing up.
- Take photos and video.
- Move valuables to higher ground.
- Call your insurer and a plumber.
Sewer water is contaminated. Wear boots and gloves and hold children and pets away.
When the job becomes ours
Call us immediately for burst pipes, floor drain backups or sump failures. We stop the inflow, clear the line and find the cause.
Your bucket-and-rag checklist
- Keep away from electrical
- Find the source
- Shut the water
Stop line: If sewage is coming up, call. Ring (365) 517-0032.
Once safe, take photos of the water line on the walls, the floor drain, and the water heater and furnace base before moving anything. Then pull wet carpet back and run a wet vac, keeping the floor drain clear.
Questions people ask us
Should I use a shop vac?
For clean water, yes. For sewer water, leave it to professionals.