What we handle for managers
- Tenant service calls: clogs, leaks, no hot water and running toilets in rental units.
- Turnovers: fixture checks, shut-off tests and drain clearing between tenants.
- Building systems: water heaters, sump pits, booster pumps and backflow devices.
- Emergencies: burst pipes and sewer backups at any of your sites.
Setting up the account
- Your ground rules: spending limit before approval, who to call, how to bill.
- We arrange access with tenants or your superintendent.
- We send a short report after each visit: problem, cause, repair, photos.
- We flag what is coming: an aging heater or a seized valve, before it fails.
A list of main shut-off locations for every address is the single most useful document a manager can hold. We can help build it.
Turnover checklist
- Every fixture shut-off turns and holds.
- Toilets flush fully and stop filling.
- Tub, shower and sink drains run clear.
- Water heater age, relief valve and drain checked.
- Washer hoses and dishwasher supply inspected.
Signs a property needs more than a patch
- The same unit calls about the same drain every few months.
- Several heaters in one building are near the same age.
- Galvanized or polybutylene supply is still in service.
- Basement units get water after every heavy storm.
Across Newmarket, Aurora and East Gwillimbury, rental stock ranges from basement apartments in older houses to purpose-built blocks. We adjust to each, and keep one file per address so whoever answers next time knows the history.
Questions people ask us
Can tenants call you directly?
If you approve it, yes. Many owners would rather route calls through the office to keep approvals in one place.
Do you do basement apartments?
Yes. Secondary suites often share one water heater and one drain with the main house, so we check both sides.